AI phone concierge

Never wait on hold again.

Tell HumanLine who to call and why. Our AI navigates the phone menu, sits through the hold music, and rings you the instant a real person picks up.

See how it works
Discloses it's an AI Never impersonates you Keeps your secrets safe
Acme AirlinesChanging my seat
LIVE
✓ Dialing
✓ Navigated the menu
3 Waiting on hold…
4 Human reached
5 Connecting you
We'll text you at each step — and ring your phone the moment a person is on the line.
How it works

Three steps. Zero hold music.

You start the call in seconds — the AI does the tedious part and hands you a human.

1

Tell us who to call & why

Drop in the company's number and a sentence about what you need — billing, a refund, tech support, anything.

2

The AI works the phone system

It picks the right menu options, answers voice prompts, provides the details you gave it, and waits on hold as long as it takes.

3

We ring you when a human answers

The instant a real person is on the line, HumanLine calls your phone and bridges you in. No hold, no phone tree.

Use cases

One assistant. Every hold queue.

Anywhere a phone tree stands between you and a real person — for your errands, or for your whole office.

For everyday life

The calls everyone dreads

Airlines & travelRebook a canceled flight, change a seat, chase lost baggage.
Phone & internet carriersDispute a bill, report an outage, change or cancel a plan.
Banks & card issuersUnlock a card, dispute a charge, sort out a fraud hold.
Insurance companiesClaim status, coverage questions, adjuster follow-ups.
Government officesDMV, IRS, Social Security — the longest holds in existence.
Stores & deliveriesRefunds, missing packages, warranty claims, order mix-ups.
For professionals

Billable hours lost to hold music

Medical & dental officesVerify eligibility, chase prior authorizations and claims with insurers.
CPAs & tax professionalsState tax departments and IRS practitioner lines, during filing season.
Law firms & paralegalsCourt clerks, county records, filing and hearing status checks.
PharmaciesBenefit checks, insurance overrides, prescription transfer calls.
Property managersUtility transfers, insurance certificates, vendor support lines.
E-commerce & logisticsCarrier claims, supplier support, chargeback and processor lines.

If it has a phone tree, HumanLine will wait on it — so you don't have to.

What it handles

Built for the messy reality of phone trees

It behaves like a calm, capable person standing in for you — not a bot mashing buttons.

Navigates menus

Reads the options and presses the right keys — never brute-forcing "0" hoping for an operator.

Waits on hold

Sits through the queue and hold music so you can get on with your day.

Talks to voice bots

Speaks naturally to "How can I help?" systems — not just keypad menus — and keeps steering toward a person.

Texts you for codes

If the line needs a security code only you know, it texts you, pauses, and relays your reply automatically.

Provides your details

Reads out the account, order, or confirmation numbers you provide — one character at a time — to clear identity checks.

Bridges you to a human

Announces it's an assistant, then connects your phone to the live agent and steps out of the way.

Pricing

Simple plans. No hold music included.

Start free. Upgrade when the hold queues do.

Free

$0/mo
3 calls a month, on us. No card required.
  • 3 calls per month
  • 30-minute hold cap
  • Full transcripts

Personal

$9/mo
For life's occasional hold queues.
  • 5 calls per month
  • 45-minute hold cap
  • SMS updates & transcripts
  • 5-day free trial
Most popular

Household

$19/mo
Cover the whole family's calls.
  • 12 calls per month
  • 60-minute hold cap
  • SMS updates & transcripts
  • 5-day free trial

Professional

$69/mo
For offices that live on the phone.
  • 40 calls per month
  • 90-minute hold cap
  • Priority support
  • 5-day free trial

Every paid plan starts with a 5-day free trial — cancel anytime before it ends and you won't be charged.

Ready to skip the queue?

Start a call now — it takes about 20 seconds to set up.